1. Pricing Accuracy:

Our commitment is to ensure that our website reflects the most accurate pricing. In the rare instance where a technical glitch presents an erroneous price, you will be promptly informed. We'll offer you the choices: to either proceed with the order at the revised price or to opt for order cancellation.

 2. Product Availability:

All our orders are contingent on the availability of products. In the event that an item you've ordered is unavailable, we'll promptly notify you and initiate a full refund via your original payment method.

 3. Intellectual Property:

All materials, ranging from text and graphics to logos and icons, displayed on our website, are the exclusive property of LIM or our esteemed partners. This content is shielded by international copyright laws, ensuring its uniqueness.

 4. User Feedback:

At LIM Concept Corp., we truly appreciate and value your feedback. Should you offer suggestions or feedback, please note that we might utilize them to enhance our services. Such contributions are embraced without any obligations to compensate the contributor.

 5. Service Termination:

For the smooth functioning of our platform, LIM Concept Corp. retains the prerogative to suspend or terminate user accounts that contravene our established terms and conditions.

 6. Taxes & Import Duties:

In instances where shipments attract supplementary charges due to their destination's regulatory environment, the onus of settling all pertinent import duties, customs tariffs, and local sales taxes will be on the customer.

 7. Product Imagery:

A subtle note for our patrons - product images displayed on our website or social media platforms might exhibit slight variations from the actual product, owing to the uniqueness of each product segment. Such portrayals are intended for reference, and the final product interpretation rests with LIM Concept Corp.

 

Payment Policy

 

1. Accepted Payment Methods:

For your convenience during online transactions, we gladly accept payments via Visa and MasterCard credit cards.

2. PayPal Transactions:

Please be advised that, at this juncture, we are unable to process payments through PayPal.

3. Redeeming Gift Cards & Coupon Codes:

You can seamlessly apply your gift cards and promotional coupon codes during the checkout process. However, be aware that some promotional codes may carry specific validity periods or usage limits. Ensure to reference the respective promotional advertisements to acquaint yourself with any expiration dates or restrictions.

 

Shipping Policy

 

1. Delivery Timeframe:

Items that are readily available will be dispatched to you within 5-7 business days. Our dedicated logistics partners undertake deliveries from Monday to Friday, within standard business hours (9 a.m. to 5 p.m. local time).

2. Tracking Your Order:

Upon your order's arrival at our logistics partner's facility, you'll receive an automated SMS detailing the scheduled delivery date and time. Should you wish to reschedule, please reach out directly to our shipping department, who will gladly accommodate a time slot that aligns with your convenience.

3. Unforeseen Delays:

LIM stands committed to timely deliveries. However, we seek your understanding for any delays arising from circumstances beyond our control, such as natural calamities or specific governmental directives.

4. Delayed or Missing Shipments:

If 14 days have passed and you haven't received your order or any communication regarding its arrival, please get in touch with us without delay. We'll prioritize and ensure the swift processing and dispatch of your items.

 

Returns & Damage Policy

 

1. Damages Upon Delivery:

Should you find your product damaged upon arrival, please reach out to us at your earliest convenience. For a smoother resolution process, we may request photographs to assess the extent of the damage. Upon validation by our post-sales team, we're committed to sending you a replacement, entirely on us.

2. Subsequent Damages (Within 30 Days):

If you discover any damages within the first 30 days post-purchase, we'll dispatch a specialized repair team to evaluate and address the issue. In scenarios where a repair isn't feasible or practical, we'll facilitate a replacement. It's noteworthy that LIM Concept holds the discretion to decline replacement requests in instances of deliberate and excessive damage caused post-delivery.

3. Refund Clauses:

We aim for 100% customer satisfaction. While we typically address concerns via replacements or repairs, direct refunds are provided only in the specific scenarios highlighted above.

 

Accessibility Commitment

 

1. Assistance Provisions:

Encountering challenges while navigating our site? We're here to help. Kindly contact our dedicated Customer Service Center, and we'll assist you, ensuring you can access the information, products, or services you need in a manner aligned with prevailing legal standards. This might include providing support over a phone call or other communication channels.

2. Continuous Improvement:

LIM is proactive about enhancing website accessibility. Whether you rely on screen readers, amplifiers, voice recognition tools, or technologies like video captioning, our objective is to offer a seamless and enriching browsing experience.

3. Your Suggestions Matter:

Your insights drive our improvements. If you have any recommendations or feedback about our site's accessibility, do get in touch. We value your input.